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Should Massage Therapist Dump Me as Patient Over Small Disagreement?

Question by JohnT: Should massage therapist dump me as patient over small disagreement?
I was in an accident about 6 months ago, and have been getting massages twice per month to help my back pain. I have been going to the same therapist, and I have founds her to be professional and helpful. Last week, we had a small disagreement. I was caught in traffic, and was 15 minutes late. She said that I would either have to wait for her to finish with her next client or reschedule the appointment. I found that completely absurd and I told her so, still she would not budge. Finally, I got real mad, and told her that she rubs guys’ d**ks for a living and that she is a nobody. I know that was wrong of me, and she is not that kind of a masseuse, but it was just in the heat of the moment. Figuring she would have forgotten about it, I called yesterday to make an appointment, and she actually said that she does not want me as her patient, despite me having apologized! I don’t know what to do. I would rather not start over with someone else, and I would prefer to continue with her. What can I do? I can try the “nice approach” and send her a gift card or some flowers, or the “not so nice” and report her to the state board. Any advice?
I get what you are saying, but I APOLOGIZED to her. I know I was wrong, but isn’t she exaggerating a bit?
I get what you are saying, but I APOLOGIZED to her. I know I was wrong, but isn’t she exaggerating a bit?

Best answer:

Answer by crossbones668
You are lucky she didn’t have you arrested.

Answer by Tim2U
John, I can understand how you may feel some lingering discomfort from your accident, and how frustrating it is for an itinerary to fall apart unexpectedly due to unforeseen circumstances, however, your behavior towards the massage therapist was inappropriate. She is within her right to refuse you service, so at this point you are better off cutting your losses and moving on to a new therapist. Previous situation is 100% over and done with, so release any thoughts of a “nice approach” regarding the ex-therapist. Just move on **but** DO learn from this event. Incorporate flexibility into your treatment plan so any unexpected events are less disruptive to your sense of well being. Temper your honesty with sensitivity, and seek to RESPOND to a situation instead of REACT to it. Big difference! Might also be wise to consider asking the new therapist to carefully review with you all appointment policies, so you know exactly what to expect. Finally John, just because you made a mistake doesn’t mean that you’re a mistake – learn from the experience so it never repeats, and proceed forward with the remainder of your Physical Therapy. Good luck to you!

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